Privacy Policy

Precise Travel Ltd

Company Number: 16588166

Registered Office: C/O Roca Accountants Limited, Floor 4, Centenary House, Centenary Way, Manchester, United Kingdom, M50 1RF

Last updated: 31 May 2025

1. Introduction

Precise Travel Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at precise-travel.co.uk or make an enquiry with us.

We are registered in England and Wales (Company No. 16588166) and act as a data controller in respect of the personal data we collect from you.

If you have any questions about this policy or how we handle your data, please contact us at the registered address above.

2. What Data We Collect

When you submit an enquiry through our website, we may collect the following personal data:

• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Requested travel date and time
• Number of passengers
• Luggage requirements
• Any special requests you provide

We may also collect technical data automatically when you visit our website, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide you with a quote or booking confirmation
• To manage your booking and communicate with you regarding your journey
• To improve our website and services using anonymised analytics data
• To comply with legal obligations we are subject to as a business

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract: Processing is necessary to fulfil a booking or respond to a pre-contractual enquiry
• Legitimate interests: To manage our business operations and improve our services
• Legal obligation: Where we are required to process data to comply with applicable law

5. How We Share Your Data

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

• HubSpot, Inc. — our customer relationship management (CRM) platform, used to store enquiry and contact data. HubSpot is certified under the EU-U.S. Data Privacy Framework and processes data in accordance with UK GDPR
• Communication providers — used to send booking confirmations and notifications

All third-party processors are required to handle your data in accordance with applicable data protection law and our instructions.

6. International Transfers

Some of our service providers, including HubSpot, may process your data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms approved under UK data protection law.

7. Data Retention

We retain your personal data for as long as is necessary for the purposes set out in this policy. In practice:

• Enquiry and booking data is retained for up to 3 years from the date of your last interaction with us
• Financial records (where applicable) are retained for 6 years in accordance with HMRC requirements

After these periods, your data will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to our processing of your data on grounds of legitimate interests

To exercise any of these rights, please contact us in writing at the registered address above. We will respond within one calendar month.

9. Cookies

Our website uses cookies to improve your browsing experience and to collect anonymised analytics data. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — used to understand how visitors interact with our website (e.g. Google Analytics or Plausible). These are only set with your consent

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

10. Online Payments

We do not currently process payments through our website. All payments are handled offline. If we introduce online payment functionality in the future, this policy will be updated to reflect the additional data processing involved, and appropriate security measures will be implemented.

11. Children's Privacy

Our services and website are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)

Website: ico.org.uk

Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please get in touch with us in the first instance.

This policy was prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.